Customer Details
Terms & Conditions
I, the undersigned (“the Client”), represent and warrant that I am the legal owner of the property identified above, or that I am the duly authorized representative of the legal owner with full authority to engage services on their behalf. I further warrant that my identity is as stated herein and that I have the legal capacity to enter into this agreement.
I authorise Bluetech Mechanical Ltd. (“the Company”) to perform mechanical services—including plumbing, gas fitting, fire sprinkler, drain cleaning and camera inspection, backflow, and related maintenance, repairs, installations, and/or emergency works—at the identified property.
For General Works: I understand that work will be performed based on a provided estimate or at agreed-upon rates.
Engaging Party & Payment: I confirm that the party identified as engaging this work, and any billing party named, are accurately recorded. I acknowledge that any contract price or estimate recorded for this work is the amount agreed for the scope described, and that payment is due in accordance with the terms agreed between the Company and the engaging/billing party. Additional or changed work, materials, taxes, call-out, and emergency fees may apply as set out in this Authorization.
For Emergency Works: I acknowledge that work must begin immediately to mitigate and prevent further damage. In such instances, I understand that a detailed estimate may not be provided prior to the commencement of work.
I hereby acknowledge and agree to the following terms and conditions:
By signing this Agreement, the Client acknowledges and accepts that any quoted, estimated, or hourly rate for the work does not include, and the following additional charges may apply:
- Applicable taxes (GST and any other applicable taxes at the prevailing rate)
- Materials, fixtures, parts, or equipment not expressly included in the quotation
- Call-out fees for after-hours, weekend, or holiday dispatch
- Emergency surcharge of $250 for same-day, after-hours, weekend, or holiday emergency response. This surcharge is in addition to any other service costs, materials, or labour charges, and is due and payable upon signing of this authorization where the Company has been engaged for emergency or out-of-hours response as deemed by the Company — regardless of whether the works are ultimately performed, declined by the Client after dispatch, or otherwise unable to be completed
- Additional labour, materials, or scope changes arising from on-site verification of conditions, including but not limited to: concealed defects, code-required upgrades, inaccessible work areas, unforeseen subsurface conditions, or scope expansions requested by the Client during the works
All charges will be itemised on the final invoice. By proceeding, the Client authorises the Company to perform the work and to charge for the above items as applicable, payable per the Payment Terms below.
1. Payment Terms: The Client assumes absolute and direct responsibility for all costs incurred, including agreed-upon rates for labour, materials, and any applicable emergency or after-hours call-out fees. This is a direct contract between the Client and the Company; the Client’s obligation to pay is not contingent upon, nor shall it be delayed by, any pending insurance claims, third-party coverage, or reimbursement from other parties. Full payment is due immediately upon completion of the work or upon receipt of the invoice.
2. Payment Options:
Blue Tech Mechanical LTD.
854B Westwood Street, Coquitlam, B.C., V3C 3L2
3. Scope of Work & Emergency Mitigation: I understand that in the event of emergency repairs, the primary objective is to stabilise the property and prevent further damage; the aesthetic finish of these repairs is secondary.
4. Consumer Protection — Emergency Services: By contacting the Company to request emergency services, the Client expressly waives any right to cancel under the Business Practices and Consumer Protection Act (SBC 2004, c. 2) in respect of these emergency services. The Client acknowledges that: (a) they personally initiated this service call; (b) immediate commencement is necessary to prevent imminent or further damage to the property; and (c) delaying work for the purpose of a cancellation period would defeat the purpose of this engagement. The Client consents to the Company commencing work immediately upon execution of this Authorization.
5. Access & Restoration: I grant the Company full access to the property. I acknowledge that accessing plumbing infrastructure may require the removal or cutting of drywall, cabinetry, tiling, or flooring. The Company is not responsible for the cost of restoration, patching, painting, or cosmetic repairs to these surfaces.
6. Code Compliance & Upgrades: Where the Company discovers, in the course of performing any work, that existing plumbing, gas, or related infrastructure does not meet applicable British Columbia building or safety code requirements, the Client authorises the Company to carry out all mandatory upgrades required to achieve compliance. The full cost of such code-compliance work is the sole responsibility of the Client and will be invoiced separately in addition to the original scope of work. The Company will notify the Client of the scope and estimated cost of any required upgrades before proceeding wherever reasonably practicable.
7. System Integrity: Existing plumbing systems may be in a deteriorated or aged state. The Company is not liable for subsequent failures, leaks, or damages that occur to this pre-existing infrastructure during the course of necessary inspection, maintenance, or repair efforts.
8. Limitation of Liability: To the maximum extent permitted by law, the Company and its employees are not liable for any consequential, incidental, indirect, special, exemplary, or punitive damages (including but not limited to loss of use, loss of rental income, loss of business or profits, food spoilage, alternative accommodation, or inconvenience) arising from or relating to the services provided, regardless of the cause of action. The Company's total aggregate liability to the Client for any claim, demand, or cause of action of any kind arising out of or in connection with the work shall not exceed the total amount actually paid by the Client to the Company for the specific service or portion of work that gave rise to the claim. This limitation applies regardless of whether the claim is based in contract, tort, negligence, strict liability, statute, or any other legal theory. Nothing in this clause limits liability that cannot lawfully be limited under the laws of British Columbia.
9. Collection & Builders Lien: Unpaid balances over 30 days will be subject to an interest charge of 2% per month (26.82% compounded annually). The Client agrees to pay all reasonable costs incurred by the Company for the collection of outstanding debts, including legal fees. The Company reserves the right to register a lien against the property under the Builders Lien Act (British Columbia) for unpaid services and materials.
10. Governing Law: This agreement shall be governed by and construed in accordance with the laws of the Province of British Columbia.
11. Company Acceptance & Verification: This Authorization is conditional upon verification by Bluetech Mechanical Ltd. The Company reserves the right to decline any authorization prior to the commencement of works. The Client warrants that they are personally and lawfully authorized to engage services at the property identified herein, and that all information provided is accurate and complete. Any misrepresentation of identity, ownership, or authority shall render this Agreement void; the Client shall remain personally liable for all reasonable costs incurred by the Company in reliance on this Authorization. Commencement of works by the Company constitutes its acceptance of this Authorization.
12. Drain Cleaning, Hydro-Jetting & Camera Inspection: The Client acknowledges that drain cleaning (including cabling, hydro-jetting, and camera inspections) is a restorative service performed on a “best-efforts” basis. By authorizing these services, the Client agrees to all conditions set out in this clause.
No Guarantee of Clearance: The Company makes no guarantee that the line will be fully cleared or remain clear. Success depends on the condition of the line, accessibility, and the nature of the blockage. The Company will use best efforts to restore flow but cannot overcome pre-existing structural defects or obstructions that cannot be safely removed.
No Warranty on Blockages: Because the Company cannot control substances, debris, or foreign objects introduced into the drainage system after service, no warranty or guarantee is provided regarding the duration of the clearance.
Pre-existing Conditions: The Company is not responsible for damages or inability to clear a line due to pre-existing structural defects, including but not limited to: collapsed pipes, root intrusions, shifted joints, calcification, or deteriorated materials (e.g., Orangeburg, cast iron, or aged clay).
Equipment Risks & Stuck Equipment: The Client acknowledges that aged or compromised pipes may fail during the cleaning process. The Company is not liable for pipes that break, leak, or collapse during normal cleaning or inspection. In the event Company equipment becomes lodged in the drainage system, the Client shall be responsible for all retrieval costs and any resulting repairs to the plumbing system.
Fixture & Component Damage: The Company is not liable for damage to toilets, P-traps, fixtures, or other components that may occur during normal cabling, jetting, or inspection procedures, particularly in aged or fragile systems.
As-Is Service & Camera Inspection Findings: All drain and inspection services are rendered on an “as-is, where-is” basis. Camera inspections provide a factual, visual snapshot of the system’s condition at the time of service only. A “clear” inspection does not guarantee against future failures or hidden defects not visible at the time of recording. The Company reports on the existing state of the system and assumes no responsibility beyond that reporting.
13. Third-Party & Owner-Supplied Materials: Where the Client requests installation of fixtures, appliances, or materials supplied by the Client, a subcontractor, or any third party not directly engaged by the Company (“Supplied Materials”), the Company installs them strictly on an “as-is, where-is” basis. The Company provides no warranty, express or implied, on Supplied Materials and assumes no liability for subsequent failures, leaks, defects, code non-compliance, or aesthetic deficiencies arising from such materials. In the event any Supplied Material is defective, incorrect, or incompatible, the Client remains solely responsible for all labour costs incurred during the initial installation and any subsequent removal, correction, or replacement, regardless of whether the defect was discoverable at the time of installation.
14. Trenchless Water & Sewer Line Services: The Client acknowledges that trenchless pulling of water service lines and sewer lines is a specialised technique performed on a “best-efforts” basis and is subject to subsurface conditions that cannot be fully assessed in advance. By authorizing trenchless services, the Client agrees to all conditions set out in this clause.
Conversion to Open-Trench: The Client acknowledges that the trenchless pull may fail or prove infeasible due to subsurface conditions including but not limited to: rock, large obstructions, collapsed sections of existing pipe, deviated or misrouted lines, conflicting utilities, soil instability, or unforeseen ground conditions. In any such event, the Company reserves the right, at its sole discretion, to convert the works to conventional open-trench excavation in order to complete the installation. The Client authorises the Company to proceed with such conversion without further written consent, and shall be responsible for all additional labour, equipment, excavation, backfill, materials, permits, traffic-control, and dewatering costs arising from that conversion at the Company’s prevailing rates.
Additional Excavation, Access Pits & Bell-Hole Work: The Client acknowledges that, in addition to the two primary access pits, additional intermediate excavations (“bell-holes”) may be required to accommodate longer-than-anticipated runs, to negotiate bends or grade changes, to install couplings, fittings, transitions, valves, traceable-wire splices, or service saddles, or to clear an obstruction discovered during the pull. All such additional excavations, fittings, materials, and labour are not included in the original trenchless quotation and shall be charged in addition to the original scope at the Company’s prevailing rates.
Landscape, Hardscape & Site Restoration Excluded: Finish landscaping, sod replacement, garden re-planting, irrigation reinstatement, mulch, decorative stone, fence reconstruction, hardscape (concrete, paver, asphalt, stamped concrete, brick, stone) repair or replacement, and any other site-finishing or aesthetic restoration work are expressly excluded from both trenchless and open-trench scopes of work. The Company’s restoration is limited to backfilling and rough grading of disturbed soil at the access pits and any open-trench sections. The Client is solely responsible for engaging and paying for any finish landscaping, hardscape restoration, or aesthetic site repair work.
Unknown Subsurface Conditions: The Client acknowledges that buried utilities, drainage tiles, irrigation systems, lawn lights, private gas lines, septic components, fibre or coaxial lines, and other unmarked or undisclosed subsurface installations may be present along the work route. Although the Company will obtain BC One Call utility locates before commencement, the Company is not liable for damage to unmarked, undisclosed, abandoned, or improperly installed subsurface items, nor for any contamination, asbestos, hazardous material, or unsuitable backfill discovered during the works. Remediation of any such conditions is the Client’s responsibility and will be invoiced separately.
Existing & Pre-Existing Conditions: The Company is not liable for damage to the building, foundation, slab, interior plumbing connections, exterior taps, irrigation backflows, or any other pre-existing condition arising from or aggravated by the natural ground movement, vibration, or settlement associated with trenchless or open-trench work. Pre-existing cracks, leaks, weak fittings, or aged components remain the responsibility of the Client.
Municipal Coordination & Approval Delays: The Company is not liable for delays, additional costs, or scope changes mandated by the municipality, public utility, or inspecting authority during permit review, inspection, or sign-off. Any required design revisions, redo work, additional fittings, valves, or material upgrades imposed by the inspector are the Client’s responsibility and will be invoiced separately.
No Guarantee Against Future Subsurface Movement: Soil settlement, frost heave, root growth, seismic activity, and future excavation by the Client or third parties may affect the new installation. The Company warranties its workmanship and materials only against defect at the time of installation; the Company does not warrant against damage caused by subsequent ground movement, vegetation growth, or third-party works.
Service Interruption: The Client acknowledges that water and/or sewer service will be interrupted during portions of the trenchless or open-trench work. The Company will make reasonable efforts to minimise the interruption window but is not liable for inconvenience, hotel accommodation, alternative water supply, food spoilage, business interruption, or other consequential losses arising from service interruption.
Quote Validity & Site Re-Assessment: Trenchless quotations are based on conditions reasonably observable at the time of site assessment. If subsurface conditions encountered during the work materially differ from those assumed, the Company reserves the right to revise the quotation. The revised scope and cost will be communicated to the Client at the earliest reasonable opportunity, and the Client’s authorisation under this Agreement extends to such revisions where they are necessary to complete the work safely and to code.
15. Photography, Video & Documentation: The Client authorises the Company to take photographs and video recordings of the work area, plumbing systems, fixtures, fittings, and surrounding property before, during, and after the works. Such media is collected for the purposes of work documentation, scope verification, evidence of pre-existing conditions, training of Company personnel, code-compliance records, warranty support, and liability protection. The Client further grants the Company permission to use anonymised, non-identifying photographs or video of the work, plumbing systems, and finished installations for the Company’s marketing materials, website, and social media channels. No images that identify the Client, the Client’s personal effects, or the precise street address will be used for marketing purposes without separate written consent. The Client may withdraw marketing consent at any time by written notice; documentation media retained for legal, warranty, or liability purposes is not affected by such withdrawal.
16. Severability: If any provision of this Agreement, or the application of any provision to any person or circumstance, is held by a court of competent jurisdiction to be invalid, illegal, void, or unenforceable in whole or in part, such provision shall be deemed struck or modified to the minimum extent necessary to render it valid and enforceable, and the remaining provisions of this Agreement shall continue in full force and effect. The Parties agree that, where a provision is modified rather than struck, the modified provision shall be interpreted to give effect to the original commercial intent of the Parties to the maximum extent permitted by law.
17. Termination & Cessation of Works: The Company reserves the right, at its sole and absolute discretion, to terminate any working relationship and cease performance of any further works at any time and for any reason, including but not limited to: unsafe site conditions, abusive or threatening behaviour, non-payment of prior invoices, material misrepresentation by the Client, scope disagreements, or any conduct the Company deems detrimental to its personnel, reputation, or business operations. Termination by the Company under this clause does not waive, reduce, or otherwise affect the Client's obligation to pay for all works performed, materials supplied or ordered, equipment mobilised, call-out and emergency surcharges incurred, and any other amounts due up to and including the moment of termination. All such amounts shall remain due and payable in accordance with the Payment Terms of this Agreement and the Company retains all rights and remedies available at law to collect such amounts, including all costs of collection. Termination is without prejudice to any other right or remedy of the Company under this Agreement or at law.
By signing, I confirm I have read, understood, and agreed to these terms, and I authorise Bluetech Mechanical Ltd. to proceed with the work immediately.
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